General customer information
Timetables, prices, tickets, travelcards, complaints, comments.
TICINO (SWITZERLAND) AND CROSS-BORDER TRAINS
For information relating to rail services in Switzerland and cross-border trains, you can call SBB’s Rail Service telephone line to find out about timetables, tickets, travelcards and much more. This quick, convenient service is available all day, every day in English, German, Italian and French.
If you have any comments or criticisms about rail travel or other services in Switzerland, you can contact SBB Customer Service directly by e-mail firstname.lastname@example.org or telephone (0800 401 401, Monday to Friday 8.00 a.m. to 5.00 p.m.).
SBB Contact Center
From Switzerland: 0848 44 66 88 (CHF 0.08/min), open 24 hours a day
From abroad: +41 512 257 800
For information relating to rail services in Italy, you can get in touch with Contact Center Trenord.
If you have any comments or criticisms about rail travel or other services in Italy, you can let Trenord know by filling in the relevant form online or by visiting a My Link Point in Milan Cadorna, Milan Porta Garibaldi or Saronno.