Data Protection

Information about collected personal data

This privacy policy applies to:

TILO SA
Via Portaccia 1a
6500 Bellinzona

Protecting your personality and privacy is a major concern for us. We guarantee to you that we will process your personal data in accordance with the applicable provisions of data protection law. By adhering to the following principles, public transport companies give a clear signal that your data will be handled confidentially.

You decide yourself how your personal data are to be processed.  

Where permitted by law, you can at any time object to data processing, withdraw your consent or require that your data be erased. You always have the option of travelling anonymously without your personal data being recorded.

We offer you added value by processing your data.

Public transport companies use your personal data to offer you added value throughout the mobility chain (e.g. bespoke offers and information, support or compensation in the event of disruption). Your data are therefore used only in relation to the development, provision, optimisation and assessment of our services or for customer support purposes.

Your data are not sold.

Your data are only disclosed to selected third parties specified in this Privacy Policy and only for the purposes specifically indicated. If we commission third parties to carry out data processing, they will be required to comply with our data protection standards.

We guarantee the security of your data and ensure that they are protected.

Public transport companies undertake to handle customer data with care and to guarantee their security and protection. We ensure this by adopting the necessary technical and organisational precautions. 

Personal data includes all the details and information that refer to a specific or identifiable person. In addition to contact details such as your name, telephone number, address and e-mail address, this also includes other details you provide us with, such as your date of birth.

This Privacy Policy is our way of informing you which of your data we process, why we require this data and how you can object to your data being collected.

When we refer to the processing of your personal data in this Privacy Policy, we mean all the ways in which your personal data is handled. This includes data storage, processing, use, deletion, etc.

Who is responsible for data processing? 

TILO SA is responsible for processing your data.

Please do not hesitate to contact TILO by mail:
TILO SA
Via Portaccia 1a
6500 Bellinzona

or per e-mail: info@tilo.ch.

Why do we collect personal data?

We know how important it is to you that your personal data is handled carefully. Data is only ever processed for specific purposes. This could be out of technical necessity or due to contractual requirements, legal provisions, overriding interest, i.e. for legitimate reasons, or if you have granted your express consent. We collect, store and process personal data where necessary. This includes for the purposes of managing customer relationships, preparing information on and marketing our products and services, assisting with technical issues and evaluation and further developing products and services.

What data is processed when our websites are used?

When you visit our websites, our servers temporarily store each access in a log file. The following technical data is collected in the process and stored until it is automatically deleted after fourteen months at the latest:

  • IP address of the computer requesting access
  • The date and time of access
  • The website from which our website is being accessed, including the search term where applicable
  • The name and URL of the file being requested
  • Any search queries performed (timetable, webpage’s general search function, products, etc.)
  • The operating system on your computer (provided by the user agent)
  • The browser you are using (provided by the user agent)
  • The type of device when accessed via mobile phone
  • The transmission protocol being used

This data is processed and collected for the purposes of system security and stability and for analysing errors and performance as well as for internal statistical purposes. It enables us to optimise our website.

The IP address is also analysed together with other data when there is an attempt to access the network infrastructure or in the event of other unauthorised or improper use of our websites for information and defence purposes and, where applicable, is used for the purposes of identification during criminal proceedings and in civil and criminal procedures against the data subject.

Finally, when you visit our websites, we use cookies and other applications and tools which are based on cookies. You can find further details below in this Privacy Policy.

TILO does not accept any guarantee for compliance with data protection regulations for external websites that are linked to TILO webpages.

What are cookies and when are they used?

We use cookies in certain cases. Cookies are small files that are stored on your computer or mobile device when you visit or use our websites. Cookies store certain settings via your browser and data about the exchange with the website via your browser. When a cookie is activated, it can be given an identification number via which your browser is identified and via which the information contained in the cookie can be used. You can set up your browser so that a warning appears on your screen before a cookie is stored. You can also opt out of the benefits of personalised cookies, which will mean you cannot use certain services. For more information about cookies on your browser:

Google Chrome for desktop https://support.google.com/chrome/ans-wer/95647?hl=de

Google Chrome for mobile https://support.google.com/chrome/ans-wer/2392709?hl=de&co=GENIE.Platform%3DAndroid&oco=1

Microsofts Windows Internet Explorer https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manage-cookies

Apple Safari for mobile https://support.apple.com/de-de/HT201265

How are tracking tools used?

We use the web analytics services run by Google Analytics and other third parties for the purposes of designing and continuously optimising our websites and e-mails in line with customer needs.

We receive the following information as part of the process:

  • The navigation path via which the visitor is accessing the website
  • The length of time spent on the webpage or subpage
  • The subpage from which the visitor leaves the website
  • The country, region or city from which the visitor accesses the website
  • The device (type, version, colour depth, resolution, width and height of the browser window)
  • Returning or new visitors

The information is used to evaluate the visitor’s use of the websites

You can find out more about Google Analytics below.

Google Inc., a company of the US-based holding company Alphabet Inc., provides the Google Analytics service. Google does not link the anonymised IP address transmitted by your browser as part of the Google Analytics service to other data. Only in exceptional cases will the full IP address be transmitted to one of Google’s servers in the US and shortened there. According to Google Inc., the IP address is never linked to other data relating to the user.

For more information about the web analytics service used, please visit the Google Analytics website. For an introduction to how you can prevent your data from being processed by the web analytics service, visit https://tools.google.com/dlpage/gaoptout?hl=en

What are social plugins and how are they used?

Our websites use social plugins from sites such as Facebook. The plugins are marked with the provider’s logo, e.g. “Like” buttons.

If you access one of our websites and it contains one of these plugins, the provider will be notified via the plugin that you have accessed our website. If you are logged into the provider’s site at the same time, the provider can match up your visit to your profile. If you interact with the plugins, the corresponding information will be transmitted directly from your browser to the provider and stored there.

If you do not want providers to collect data about you, you can select the “Block cookies from third-party providers” option in your browser settings. If there is embedded content from other providers, the browser will then no longer send corresponding information to that provider’s server. However, in some cases this setting will mean that other content on our website no longer works.

How long will your data be stored for?

Your data will be deleted once it is no longer required for the purpose for which it was collected (e.g. as part of a contractual relationship). If there are legal or factual obstacles that prevent us from deleting the data (e.g. legal obligation of safekeeping), it will be made unavailable instead.

What rights do you have in relation to your personal data?

You have the following rights in relation to your personal data:

  • You can request information about the personal data we have stored
  • You can request for your personal data to be rectified, supplemented, blocked or deleted
  • You can object to your data being used for marketing purposes

To exercise these rights, simply write an e-mail: info@tilo.ch.

Will data be disclosed to third parties?

Your personal data will not be disclosed, sold or transmitted in any other way to third parties outside the public transport industry .

Will your personal data be transmitted abroad?

We are also authorised to transmit your personal data to third parties (for example external service providers) abroad. These are obliged to comply with data protection law to the same extent as we are. If the level of data protection in a country does not match that in Switzerland, we shall contractually ensure that your personal data is protected to the same level as in Switzerland at all times.

Data security.

We employ suitable technical and organisational security measures to protect the personal data we store from manipulation, partial or total loss and unauthorised access by third parties. Our security measures are continuously improved in line with technological development.

We also take data protection within TILO very seriously. Our staff and the external service providers working on our behalf are committed to maintain confidentiality and to comply with data protection provisions.

We will take appropriate precautionary measures to protect your data. However, the transmission of information over the Internet and other electronic means always carries certain security risks and we cannot offer any guarantee as regards the security of information transmitted in this way.

Amendments to this Privacy Policy.

We reserve the right to amend or supplement this Privacy Policy at any time at our discretion. Please consult this Privacy Policy regularly.

Last update: march 2020

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