Help us improve our services.

From 8 to 31 October 2026 TILO is running a customer satisfaction survey aimed at passengers on its services, with the aim of collecting concrete observations and useful suggestions to improve the quality, punctuality, comfort and communication of the service. On board trains staff will be present to distribute a postcard with instructions on how to access the online questionnaire. The survey takes only a few minutes and the responses will help TILO identify areas for improvement.

It will also be possible to enter the “Win an iPhone 17!” competition by entering the code shown on the postcard, together with an e-mail address or telephone contact. For detailed information on how to take part in the competition and on the prize allocation criteria, the full terms and conditions are available at the foot of the page.

Your contribution is important!

By taking part in the survey you help TILO to provide you with an ever better service.

If the postcard with the access details to the survey is lost, assistance can be requested by filling in the following form: the necessary data to participate will be sent within a few days.