General customer information

General customer information

Information on timetables, prices and lost property

SBB Contact Center

From Switzerland: 0848 44 66 88 (CHF 0.08/min), 24 hours a day
From abroad: +41 512 257 800

You can find out information on connections in Switzerland and for cross-border traffic from the SBB Contact Center. You can obtain information on tickets and timetables as well as travelcards, lost property and much more here. 24 hours a day in German, French, Italian and English.

You can convey praise and criticisms of services and train connections in Switzerland to SBB Customer Service.

Contact Center Trenord

In Italy and from abroad: +39 02 72 49 49 49
Monday–Sunday, from 5.00 to 1.00

Passengers can find out information on connections in Italy and for cross-border traffic via the Trenord Contact Center. It also issues information on lost property. Praise and criticism of services and train connections in Italy can be passed on directly to Trenord via the Trenord form.

Lost property

SBB or Trenord is responsible for items that have been lost at stations or on TILO trains, depending on the country in which this occurred. If you lose an article on a cross-border TILO train, the loss should be notified in Switzerland as well as in Italy. Further information is available from the SBB Contact Center and the Trenord Contact Center.